A leading provider of security services was looking to further its mission of providing industry-leading integrated security and related services to local, regional and national customers. In support of this mission, the company periodically generated and distributed reports containing information collected on behalf of their customers.
Over time, the processes for developing and distributing these reports became a challenge, as data was manually exported into static documents for each customer, and then distributed via email. This process proved to be not only inefficient, but also provided limited functionality with no ability to interact with the information. This severely hindered the company's staff from providing the level of service and sophistication it desired to offer its customer base. In an effort to overcome this challenge, they partnered with Intellinet to streamline the process, and develop a branded web portal for the delivery of information to its customers through analytic dashboards.
To meet its business requirements, the security services provider selected Microsoft's Business Intelligence platform-including Microsoft Office PerformancePoint Server 2007, Microsoft Office SharePoint Server 2007 and Microsoft SQL Server-to develop dashboards and deliver them over a web portal. The portal's user interface was developed and branded to reflect their corporate image, with a separate site for each of the company's major service divisions and customers.
Additional value was realized through the use of SharePoint as the portal platform, allowing it to act not only as a portal for Business Intelligence content, but also as a centralized location to make supporting documents, calendars and schedules available to customers. The solution also utilized an advanced security framework, providing seamless Active Directory authentication and data encryption over the Internet. The administration of security was also automated, allowing the company to easily define the data available uniquely for each user at a granular level.
By accomplishing the goals of providing a rich user experience for their customers, this solution has enabled the security services provider to incrementally grow revenue, increase margins, attract new customers, and retain existing clients for an increased competitive advantage.
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